CHC52021 Diploma of Community Services (Case Management)

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Course Overview
Course Code: CHC52021
CRICOS Code: 114576A
Training Package: CHC – Community Services
Course Duration: 104 weeks
Classroom Location: Seven Hills, NSW


This qualification reflects the role of community services workers involved in the delivery, ‎management and coordination of person-centred services to individuals, groups, and ‎communities.‎

At this level, workers have specialised skills in community services and work ‎autonomously within their scope of practice under broad directions from senior ‎management.‎

Workers support people to make changes in their lives to improve personal and social ‎wellbeing and may also have responsibility for the supervision of other workers and ‎volunteers. They may also undertake case management and program coordination.‎

To achieve this qualification, the candidate at ANIE must have completed at least 400 ‎hours of work as detailed in the Assessment Requirements of units of competency.‎

You can apply for the recognition of existing qualifications or skills, knowledge and experience (Credit and/or Recognition of Prior Learning). The granting of Credit or RPL may affect course fees as well as the duration of the course. Please refer to our ‘International Student Handbook’ for more details.





The Training Package does not specify any entry requirements.‎

Australian National Institute of Education (ANIE) has the following entry requirements for ‎international students who would like to enrol into the CHC52021 Diploma of Community ‎Services (Case Management specialisation) that they must: ‎

  • Be at least 18 years of age.‎
  • Have completed at least the equivalent of year 12 education. ‎
  • Participate in a course entry interview to determine suitability for the course and student needs.‎
  • Participate in an LLN (Language, Literacy and Numeracy) assessment*, if applicable, to determine and ‎demonstrate their readiness and learning capacity to undertake their desired course.‎
  • Have the required English language proficiency such as an overall IELTS** score of 6.0 with no individual band ‎score of less than 5.5 (test results must be not more than two (2) years old). English language proficiency can also ‎be demonstrated through documented evidence of any of the following:‎
    – the student was educated in an English-speaking country for at least five (5) years; or
    – the student has completed at least six (6) months of a minimum of AQF level 4 course or higher in an ‎Australian RTO within the last two (2) years; or
    – the student has successfully completed an English Placement Test at ANIE. ‎
* For detail about LLN requirements and assessment process, please refer to the ‘LLN (Language, Literacy and Numeracy) Requirements’ section in the ANIE International Student Handbook. 
** Note that other English language tests such as PTE and TOEFL can be accepted. In that case, students are required to provide their results so that it can be confirmed they are equivalent to minimum IELTS score of 6.0 or higher.





This course’s training and assessment activities are conducted in the classroom, where 20 hours per week attendance is required. Additionally, training and assessment are conducted in a practical simulation lab. ANIE has its own industry-standard lab to train and assess the students in a simulated environment.

A mandatory fieldwork placement component is also included in this course. The student will complete this component in a compliant care centre/setting to achieve real-life work experience.

For all enrolled students, Australian National Institute of Education is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment activities and for the issuance of all AQF (Australian Qualifications Framework) certificates.





This qualification will be delivered over 104 weeks, including 60 weeks of training and assessment spread over 6 terms of 10 weeks each, and 20 weeks or 400 hours of fieldwork placement spread over 2 terms of 10 weeks each. The students will also have 24 weeks of holidays (3 weeks per term) over the whole duration.


Twelve (12) core units and eight (8) elective units are required for the award of the CHC52021 Diploma of Community Services (Case Management specialisation).

ANIE has selected the elective units according to the regulatory packaging rules and guided by the job outcomes sought, local industry requirements, and the complexity of skills appropriate to the AQF level of this qualification.

These units are:

Unit CodeUnit Title Core/Elective
CHCCCS004Assess co-existing needsCore
CHCCCS007Develop and implement service programsCore
CHCCCS019Recognise and respond to crisis situationsCore
CHCCSM013Facilitate and review case managementCore
CHCDEV005Analyse impacts of sociological factors on people in ‎community work and servicesCore
CHCDFV001Recognise and respond appropriately to domestic and ‎family violenceCore
CHCDIV001Work with diverse peopleCore
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural ‎safetyCore
CHCLEG003Manage legal and ethical complianceCore
CHCMGT005Facilitate workplace debriefing and support processesCore
CHCPRP003Reflect on and improve own professional practiceCore
HLTWHS003Maintain work health and safetyCore
CHCCSM009Facilitate goal directed planningElective
CHCCSM010Implement case management practiceElective
CHCCSM012Coordinate complex case requirementsElective
CHCCSM014Provide case management supervisionElective
CHCCSL001Establish and confirm the counselling relationshipElective
CHCCSL003Facilitate the counselling relationship and processElective
CHCDEV004Confirm developmental statusElective
CHCCOM003Develop workplace communication strategiesElective



CHC52021 Diploma of Community Services (Case Management specialisation) is a course suitable for international students who are seeking to further their career in the community services sector at higher levels. Students may also approach to higher studies in the similar filed after completion of this Diploma qualification.

Potential employment options are Senior Youth Worker, Aboriginal Housing Worker, ‎Community Development Worker for Social Housing, Assistant Community Services ‎Worker, Community Work Coordinator, Support Facilitator (Disability), Support Facilitator ‎‎(Community Services), Community Housing Worker, Assistant Community Worker, ‎Coordinator of Volunteer Work, Team Leader, Family Support Worker, Disability Team ‎Leader, Early Intervention Worker, Community Care Manager, Care Team Leader, ‎Community Access Coordinator, Pastoral Care Counsellor, Youth Housing Support ‎Worker, Housing Manager, Welfare Support Worker, Case Coordinator (Disability), ‎Housing Assistant, Community Recreation Coordinator, Community Housing Resources ‎Worker, Family Services Coordinator, Pastoral Care Worker, Community Worker, ‎Community Services Coordinator, Case Coordinator (Community Services), Aboriginal ‎Neighbourhood House Coordinator, Community Program Coordinator and so on. ‎


Enrolling with us is pretty straightforward.

Be sure to read all course information, fee information and our ‘International Student Handbook’ (all available on the ANIE website or on-campus) to ensure that this is the right course for you, and you can meet the entry requirements. Please contact us by email or phone if you have any further inquiries. You can also consult with a qualified Education Agent if you feel the need to do so.

Once you are ready, complete our ‘Enrolment Application Form’ and submit it to us with the required documents attached.

From there, we will review the application and contact you or your Education Agent if you have nominated one to act on your behalf. If you require any further information in any phase of your enrolment process, please contact us.

Welcome aboard! Accelerate your career by enrolling with Australian National Institute of Education.

RTO Code: 41160 | CRICOS Provider Code: 03682M | ABN: 54 603 488 526