This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.
Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as IT support, programming and web development
This qualification provides high level information and communications technology (ICT), process improvement and business skills and knowledge to enable an individual to be effective in senior ICT roles within organizations. The qualification builds on a base core of management competencies, with specialist and general elective choices to suit particular ICT and business
needs, especially in the areas of knowledge management and systems development .